Breda Telephone Corporation d/b/a Western Iowa Networks is looking for a full-time Client Experience Specialist for the Carroll, IA office.

Responsibilities include:

• Assist customers with questions on Western Iowa Networks’ products & services.
• Answer any general questions regarding services and troubleshoot Western Iowa Networks’ products and services.
• Assist customers with questions on their billing accounts.
• Sell and upsell services to new and existing customers.
• Enter orders and trouble tickets into a proprietary billing system.
• Provide exceptional customer service to new customers, existing customers, and potential customers.
• Answer telephones and handle calls promptly.
• Direct calls and customer questions to appropriate department.
• Telemarket for prospective customers.

Experience/Skills required:

• Experience in Customer Service and/or Retail Sales Preferred
• Knowledge of Telecommunications Beneficial
• Experience with eLation Preferred
• Excellent Written and Verbal Communication Skills Required
• Some travel required

Additional Information:

• Company offers competitive wages and an attractive benefit package
• Pre-Employment Drug Screen required
• Satisfactory Background Screen required
• Valid Iowa Driver’s License is required
• Breda Telephone Corp. is an Equal Opportunity Employer (EOE)