Some of our lobbies are now open to the public between 8am-4:30pm M-F
Please do not visit if you or someone in your household is ill or if you have recently traveled outside of Iowa.
We are limiting the number of visitors in our Breda office to 1 at a time.
We are limiting the number of visitors in our Carroll office to 3 at a time and asking only 1 visitor per party.
Our Denison office is closed to the public at this time.
All other requests are posted at each location.
We would like to set up appointments whenever possible. Please call or text 712-775-2946 to schedule.
Our technicians are resuming service calls, including installations while following all safety precautions for health & safety.
How To Safely Pay Your Bill While Social Distancing
We applaud our community’s efforts to practice social distancing during this time of COVID-19. Keep in mind we offer several safe and secure bill payment options:
Pay online. If you are not yet set up for online bill pay call or text 712-775-2946 to set up.
Put your payment in our drop box slot in Carroll, Denison, Breda, Lidderdale, Arcadia or Westside.
Pay over the phone with a credit card by calling our office at 888-508-2946 during normal business hours, 8am to 4:30pm.
Contact us if you have any questions about these bill payment options.
COVID-19 Precautions For Service And Installation Appointments
In order to protect the health of our technicians, we’re following these procedures:
When you call to schedule a home visit for new service installation or service trouble, our Customer Service Representatives will ask you about recent travel and your current health status. We reserve the right to not schedule an appointment at this time if indicated.
Our technicians will also ask screening questions before entering your home and have the right to decline entry if they’re not comfortable with the safety of the environment.
During work at your home, our technicians will practice social distancing and use all appropriate protective equipment.
We appreciate your patience and understanding during this challenging time. As the situation evolves, we will keep you updated on any changes to our business operations or customer services.
Stay Informed And Follow CDC Precautions
We urge you to practice the personal precautions recommended by the CDC to help prevent the spread of COVID-19. They include frequent hand washing, not touching your face, disinfecting surfaces, and social distancing. Go to www.cdc.gov for complete details. You can also get more information about COVID-19 from the World Health Organization at www.who.int. When we all do our part, it helps to keep our community safe.