• Breda Office
  • 112 East Main St.
  • Phone: 712-673-2311
  • Carroll Office
  • 603 N. Adams
  • Phone: 712-775-2946

Help Desk

Internet FAQ

What is High Speed Internet- DSL?

Western Iowa Network's high-speed access service to the Internet. High Speed Internet- DSL  lets you surf the Internet while talking on the phone, at speeds almost 20 times faster than a traditional modem.

How fast is it?

The maximum speed for residential is 5Mbps.

Why would I want high speed Internet?

Speed is only one of the benefits. High Speed Internet doesn't use your telephone service, which means your phone line is no longer busy when you're on the Internet. It is always on...even if your computer isn't. So you will no longer need to wait to dial in and connect with your computer modem.

What can I do with High Speed Internet?

The high speed capabilities of WIN's Internet opens up a whole new world of opportunity. Do the things you're already doing in record time, but also discover new exciting applications. Watch video with amazing quality. Listen to a radio station from across the globe while surfing other sites. Download media files in no time. Your only limit will be how fast you can click.

How do I get my computer to connect to high Speed Internet?

You don't have to do anything to connect. Once high speed Internet service is installed, it's always on, waiting to spring into action by a click of your mouse. Just open up your favorite web browser on you're on the Internet.

Network Evolution & Fiber

What is FTTH?

FTTH is Fiber to the Home. FTTH is a new technology that uses fiber optic cable instead of copper cable to deliver telephone, Internet and digital television services to your home or business. Fiber optic cables have the capacity for an unlimited amount of data, which is becoming a necessity in today's world.

What are fiber optics?

Fiber optics (optical fibers) are long, thing strands of very pure glass about the diameter of a human hair. They are arranged in bundles called optical cables and are used to transmit light signals over long distances. Fiber networks are extremely reliable and can carry multiple voice, data and video streams into the same house at the same time!

What is the difference between FTTH and copper/coaxial cable?

Capacity and Speed! Fiber optic cables carry voice, video and data signals at speeds over 20 times faster than today's copper and coaxial cable. Fiber technology provides unlimited bandwidth, which means it has thousands of times the transmission capacity of copper or coaxial cable.

Fiber does not conduct electricity, has virtually unlimited bandwidth, is not affected by heat and cold and has a longer lifespan than copper or coaxial cable.

What happens if the electricity goes out?

A backup battery pack is installed as part of your fiber infrastructure in a box on the inside of your home. If you lose power, the battery will run for minimum of eight hours and uses very low power when charging.
What kind of Internet speed will I have after you upgrade my home or business to fiber?

Customer demand and the competitive environment will influence the Internet speeds that are available when the network construction is complete. Fiber has the capacity to deliver virtually unlimited Internet speeds.

Is Western Iowa Networks going to offer digital television (video) services?

Yes! Digital television is one of the many new services that a fiber network will enable Western Iowa Networks to offer customers.

If I do not live in the city limits of Carroll, when can I get a fiber connection?

Homes and businesses in rural parts of Western Iowa Networks' service areas will continue to receive their present services, but these services will not be offered over a fiber connection due to the prohibitive cost of building a network outside the city at this time. Other cities in Western Iowa Networks' service areas will be considered for fiber upgrades in the future. Western Iowa Networks' goal is to provide all of our customers with advanced services.

Why Fiber?

Product/Bandwidth - the product and bandwidth that can be offered is only limited to the technology that is currently available. DVR, VOD and advanced phone features, such as caller ID on TV, will be available.

Greater Reliability - fiber optic cables are less susceptible to interference and can withstand shock and vibration, such as potential disruption from inclement weather.

More Secure - voice and data transmissions over fiber optics are more secure than when sent over conventional copper cable connections. The use of fiber eliminates the ability to tap, or eavesdrop, through contact with the delivery system.

Flexibility - Fiber provides the flexibility to more easily adapt to customer preferences. Services and products over fiber can be initiated remotely or on demand.